Privacy Policy
Last updated: June 2026
1. Introduction
NexusAI Technologies Ltd. ("NexusAI," "we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our products.
2. Information We Collect
We collect information you provide directly: name, email address, shipping address, payment information (processed securely by Stripe), and product preferences. We also collect device information: device identifiers, firmware version, usage statistics, and translation accuracy data (anonymized).
3. How We Use Your Information
To process transactions, deliver products, provide customer support, improve our AI models (using anonymized data), send product updates and marketing communications (with your consent), and comply with legal obligations.
4. Data Storage & Security
All data is encrypted in transit (TLS 1.3) and at rest (AES-256). On-device AI processing ensures your voice and translation data never leave your device unless you explicitly enable cloud sync. We retain transaction data for 7 years per tax regulations.
5. Third-Party Services
We use Stripe for payment processing, Shopify for order management, and AWS for cloud infrastructure. Each provider has been vetted for compliance with GDPR, CCPA, and PIPL requirements.
6. Your Rights
Depending on your jurisdiction, you have the right to access, correct, delete, or port your data. You may opt out of marketing communications at any time. To exercise these rights, contact privacy@nexusai.com.
7. International Transfers
Your data may be processed in China, Singapore, or the United States. We ensure adequate safeguards through Standard Contractual Clauses and adherence to applicable cross-border data transfer regulations.
8. Contact
For privacy-related inquiries: privacy@nexusai.com. Mailing address: 5F, Building 8, Shenzhen Bay Tech Park, Nanshan, Shenzhen, China.